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Pre-order Terms and Conditions

Dear Collective,
We understand you are probably excited to receive your products soon, so we just wanted to let you know a few things to bear in mind when placing any pre-orders. To answer all your questions, please see our Pre-Order T&Cs below.

— Pre-Order: These are items that are not currently in stock, however they are available to purchase in advance. As we will be producing these items for you, in the size you require, payment will be taken in advance.

— Please understand that product availability is not guaranteed, as production can be subject to external factors that may be outside of PANGAIA's control. In this unlikely case, you will, of course, be refunded.

— As mentioned above, payment will be taken upon placing the order. The items will then be processed for delivery once the pre-ordered product has arrived at our warehouse facilities.

— You are certainly still eligible to return the item, as agreed in our return/refund policy here.

— To return your goods please visit our returns hub. Returns sent via other methods are accepted, but please understand that the customer is liable for the cost and delivery of this parcel.

— All pre-orders are final, the size and color cannot be adjusted, orders can be cancelled but there is no guarantee that stock will be available for you to pre-order.

— Unfortunately, we cannot change the shipping destination country due to our current systems.

— Please note that there is no waitlist. All pre-order items are sold on a first-come-first-serve basis, and PANGAIA is unable to hold or reserve items.

— By placing a pre-order you are agreeing to these Pre-order Terms and Conditions.

— Our usual terms and conditions apply.

— Our shipping policies apply.

PANGAIA Lab x Twelve Sunglasses
— Pre-order for PANGAIA Lab x Twelve Sunglasses will start shipping in 6 to 8 weeks.

— You may change the delivery address of your order shipment up to 48hrs after you place your order. Unfortunately we are unable to change your delivery address after this date. We will also require proof of address to be able to change the address on your order for security reasons.

— You may only cancel your pre-order for 48hrs after the Sunglasses pre-order opens on September 29th 2021 at 12pm EST.

— Please ensure that you have written your shipping and billing address correctly and understand that this pre-order starts shipping in 6 to 8 weeks.

— We can only make amendments to the shipping address with sufficient proof in order to protect the customer and the company. Without sufficient evidence we will ship to the original address or cancel the order at our discretion.

— Please note that if you have ordered items with the sunglasses that are not on pre-order, they will ship together with the sunglasses in November. If you wish to receive the the non-pre-order items sooner, please place separate orders.

— If you have any queries, please reach out to customer services:

Designing a better future, together.

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